Futai offers a lifetime warranty against all manufacturing defects on all of our umbrellas. Please return your umbrella to us at the address below using RA # 2911. Please enclose a note in the package with your full contact information (name, address, phone # and email) and a check or credit card for $10 per umbrella for shipping and handling (or if you have your warranty card, the dollar amount shown on there).
Our address is:
Futai, Inc. USA
7 Parkway Place.
Edison, NJ 08837
Please allow up to 4-5 weeks for replacement. Please put the RA number on the outside of the package you are mailing to us. All umbrellas will undergo a complete inspection by our quality assurance department. If they determine that the broken umbrella is due to manufacturing defects, we will replace the umbrella with same or similar style and value. Manufacturing defects are construction irregularities that cause the umbrella to malfunction. If after careful review of the umbrella, our QA department determines the defective umbrella is not a result of any manufacturing defects, your payment will be returned back to you along with the umbrella. We apologize for any inconvenience this may have caused you and appreciate your patience in this matter. Should you have any questions, please feel free to contact us at firstname.lastname@example.org.